Welcome to Our Help Site

• Can I get an update on how far along my rod is or when it will ship?
• What if I do not like the feel or look of my custom rod...can I return it for refund?
• Why are custom rods more expensive than the stock models?
• How long will it take to build my Custom fishing rod and how will I know when it ships?
• If I do not see exactly what I want as an option, can I make a special request to change or add a component, color thread, type of graphite, etc and will it change my total price?
• Will you guarantee to meet the specific Build Time I select so that I have my rod before my event?
• FREE rod protector?

• Do you offer military discounts?

• Where do I go for replacement parts?
• How do I use my Kistler Cash reward points?
• My rod tip ring broke, can you repair?
• Why Kistler over another rod brand? What makes Kistler worth the money?
• Does Kistler have tackle shops stocking the rods in my local area?
• Can I order replacement guides?
• How do I apply for a team Kistler position?

• When will a specific rod model be back in stock?
• How do I know what action rod to select and if that action works well with my application?
• Rods made in China vs America?

• What is the difference between size 100 and size 200 reels?
• What is the warranty on Kistler Reels?
• How do Kistler reels perform after fishing in saltwater for a season?
• Where do I send my Kistler Reel in for repair?
• How do Kistler reels compare to other reel brands?
• What is the name of the Korean factory that makes Kistler Reels?
• Which reel size is the best all-purpose reel?

See all articles in Reels →

• Can I exchange or return my rod for a different model?

• Do you ship internationally and how much does it cost to send a rod and how do you ship?

• Why is the warranty only one year for my custom rod and stock rods get Limited Lifetime proration warranty?
• Do I have to pay for shipping on a warrantied product?
• How do I file a warranty claim for my broken or damaged rod?
• Is my rod still under warranty?
• What does Limited Lifetime Warranty mean?
• Why did my rod break?
• Why do I have to pay for a Warranty Replacement?

See all articles in Warranty →

• I cannon login to the new website. How do I fix this?
• Why can't I see my previous purchase history on my account?