Warranty

• Why is the warranty only one year for my custom rod and stock rods get Limited Lifetime proration warranty?

  Trey and his team handpick the best carbon blanks, guaranteeing flawless quality and durability. The straightness, balance, and action significantly enhance your rod's performance. Custom rods offer superior quality and components, not just an extended warranty, unlike mass-produced stock rods.

• Do I have to pay for shipping on a warrantied product?

  Unfortunately, yes. With the price of shipping cost these days, we are not able to offer free shipping on our products.

• How do I file a warranty claim for my broken or damaged rod?

  Go to our warranty claim form page for more details and fill out the warranty claim form.

• Is my rod still under warranty?

  We're not sure until you fill out the warranty claim form. This is still your best course of action because we collect all the details necessary to determine an accurate warranty claim if your rod or reel applies. Rods purchased before 2020 do not fall under the Limited Lifetime or 5-Year Warrant...

• What does Limited Lifetime Warranty mean?

  Our Limited Lifetime Warranty is simple to understand. If your rod or reel experiences a break/malfunction within the first 12 months of purchasing it, we will replace it for free. If your rod or reel experiences a break/malfunction after 12 months of the purchase date, we will replace it at a fl...

• Why did my rod break?

  This is certainly a loaded question. There are tons of factors that go into a rod breaking. While no one can determine how a rod broke without being there in person there are a few things you can make sure to not do to help prevent breakage. Most common precautions to take: Do not "boat flip" b...

• Why do I have to pay for a Warranty Replacement?

  Your rod or reel was determined by our warranty team to be older than 12 Months old. According to our Limited Lifetime Warranty, your product is subject to a prorated replacement cost.

• Why is my warranty replacement discount code not working?

  If you are a Team or VIP member please refer back to your response email as it has listed instructions to make sure your code can be applied. If you are a Retail customer, please double check that you have copied the code correctly and/or placed the proper product in your cart.

• Why is the warranty price higher than my Team price?

  In the case that your Team discount is better than the warranty proration... that means you have reached a high enough level on the KISTLER Team to receive amazing discounts! That is certainly an achievement to be celebrated. We truly appreciate your hard work and dedication to our brand and fami...